Which Telephone

We supply a range of different brands of call recorders and call recording equipment. We work with the best brands available to supply the best products and an unbeatable service to our customers. There are analogue and digital call recorders to suit any business' or home's telephones. You are sure to find the perfect call recorder for your telephone or telephone system on our website. Our friendly staff are always happy to help by providing advice and information. Contact us today on 0800 285 1353.

Call Recording

Our selection of call recorders allow all calls to be recorded for business or home purposes. There are a number of reasons why call recorders may wish to be used:

1. Dispute Resolution:

This is the main reason for call recorders to be used. They can back up the user with evidence of exactly what has been said within a conversation on the telephone. The chances of something happening while making a telephone call is pretty high. With the evidence collated on the call recorder, your chances are substantially increased for winning a legal battle in case of this outcome. You have to ask yourself, "How many lawsuits could my company diffuse by simply installing a call recording device?"

2. Improve quality:

This is another big reason for companies to install call recorders. Problems with employee's communication can be detected and acted upon before customers can make complaints. An example of this would be within a call centre where an employee has entered customer's information into the database incorrectly. If a delivery was going to be made to this customer's address then routine checks could be implemented to ensure that the address was correct before sending out the products. Supervisors and managers can also listen to the calls later in the day to ensure that the call centre assistant is talking to customers in the correct mannar and if not, organise training.

3. Increase security:

Call recording can allow security issues to be picked up on and dealt with before any damage is done to the company. If an employee is making inappropriate telephone calls then a supervisor will be able to listen to ensure that nothing illegal is happening. Once the security breach is dealt with then the call recording can be used as evidence to back the company up in case the situation extends to a court of law.

4. Better training:

The use of a call recorder can increase training and performance values. Trainers can use the employee's call recordings to show where they are going wrong and how to complete their task more efficiently in future. These call recordings can also be sent to other employee's as an example of how to or how not to talk to customers.

5. Sales and marketing data:

Call recorders can help managers and supervisors analyse techniques that employee's use for their telephone calls. The call recordings can help managers know which techniques work well and which work worse to create new marketing campaigns for the future.